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November 2022 Customer Satisfaction Survey Results

We are continually looking to improve the service we provide to you, our valued customers, and are pleased to share the results of our latest customer satisfaction survey.

Net Promotor Score

From our November customer satisfaction survey we are delighted to say that we achieved a Net Promotor Score of 86% which is considered excellent. A company's Net Promotor Score, or NPS, is based on how likely existing customers are to recommend you to others.

How helpful are our team?

When asked to rate the helpfulness of the IT3000 team out of 5, 100% of participants rated the team as 4 stars or above, with 86% giving the team a full 5 star rating!

The best company so far I've come across to customer service excellent work simply the Best, highly recommended.

Customer Feedback

How knowledgeable are our team?

Again, when asked to rate how knowledgeable the IT3000 are out of 5, 100% of participants rated the team as 4 stars or above, with 71% giving the team a full 5 star rating!

We wouldn't cope without them, Keep up the good work!

Customer Feedback

How is our overall service?

When asked to rate the overall service provided by IT3000, 85% of participants gave us 4 stars or above, with 71% giving us a full 5 star rating for our service.

Fantastic service as always!

Customer Feedback

How will these results be used?

Here at IT3000 we are committed to our customers and our main aim is to act as your trusted advisor, providing a high quality service with friendly, helpful and knowledgeable staff. The results of our bi-annual customer satisfaction surveys will be used to identify any areas for improvement so that we can continue to evolve and provide the best possible service to our customers.

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IT3000 Limited

At IT3000 we are an ISO 9001 and ISO 27001 accredited Midlands and South West based IT support/ managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
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