01455 247 830
07897 001 247
Back to news

Microsoft 365 Outage - 25 January 2023

If you are struggling to send or receive emails, or cannot chat with your colleagues on Teams, then you may be one of many users across the world that are currently unable to access Microsoft 365 services. Microsoft are experiencing an outage that is impacting services such as Teams, Outlook, SharePoint Online and OneDrive for Business.

Microsoft are currently investigating the issue, which they have determined is a networking configuration issue, and they are analysing the best mitigation strategy to address it without causing additional impact.

We will provide additional information on this post as soon as it becomes available.

You can monitor the situation using Microsoft’s Service Health Status Page which is linked below.


8. Microsoft have confirmed that the impacted services have recovered and remain stable. However some users may still be unable to access the Exchange Online service using Outlook on the web.

7. Microsoft have confirmed that the impacted services have recovered and remain stable. They're investigating some potential impact to the Exchange Online Service.

6. Microsoft are monitoring telemetry which continues to show that the service is stable, and the majority of users are able to access the service successfully. They’re continuing to monitor the service and take actions to confirm full recovery. 

5. Microsoft are continuing to monitor the recovery across the service and some customers are reporting mitigation. They’re also connecting the service to additional infrastructure to expedite the recovery process

4. Microsoft identified that a wide-area networking (WAN) routing change caused impact to the service. They’ve rolled back the change and are monitoring the service as it recovers. Some of the customers who had previously reported impact are also reporting recovery.

3. Microsoft have rolled back a network change that they believe is causing impact. They're monitoring the service as the rollback takes effect.

2. Microsoft have isolated the problem to a networking configuration issue, and they are analyzing the best mitigation strategy to address it without causing additional impact.

1. Microsoft have identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.

Recent Articles

Safeguard Your Business: Stay Vigilant Against Phishing Threats

In the realm of cyberspace, the threat of phishing emails and email hacks looms large, becoming ever more sophisticated by the day. Recently, we've observed a surge in deceptive emails, particularly those requesting urgent payments to unfamiliar accounts. At IT3000, we stand by our ethos 'making IT better', and part of that promise is to […]

Read More
What IT Risks Does My Business Face?

Understanding the Digital Threat Landscape: Risks Every Business Should Be Aware Of In our increasingly digital age, businesses are transforming rapidly to adopt modern technologies. While these advancements promise efficiency and innovation, they also introduce a host of IT risks. From startups to multinational corporations, no business is entirely immune. Let's delve into the most […]

Read More
Stay Scam Safe: Supporting the BBC’s Special Week on Cybersecurity

In today's digital age, where everything is interconnected and online, the threat of scams and cyber-attacks has never been higher. With the exponential increase in online transactions, information sharing, and reliance on digital platforms, the potential for scams to harm both individuals and businesses has also multiplied. Recognising the need for awareness and action, the […]

Read More

IT3000 Limited

At IT3000 we are an ISO 9001 and ISO 27001 accredited Midlands and South West based IT support/ managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
Join Our Mailing List
Copyright © 2023 IT3000 Limited
IT3000 Limited, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram