We are passionate about all of the services we offer here at IT3000, so much so that the amount of information we have on each service could fill its own website. So that's what we decided to do! Each of the links to the right takes you to a dedicated microsite for that service, filled with key facts, prices, benefits and FAQs.
Or you can click on the button below for a brief overview of all of our services and solutions.
Since we were established as an IT support provider in 2006, we’ve provided IT support and services to everyone from schools to stockbrokers.
Click on the button below for a brief overview of the industries we've worked with.
Don’t see your industry? We can still help you. Whatever your problem or requirement, chances are, we’ve seen it before. Contact us to see how we can work together.
Whilst you can implement tools and best practices to minimise vulnerabilities and threats, and there are many that we recommend, there is unfortunately no method to eradicate these entirely.
Click on the button below to find out more about the potential threats to your data and how you can protect against them.
We are a Midlands and South West based IT support provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
Whether you're looking for advice, want to change IT support provider or are interested in any of the IT services we offer, we'd love to hear from you.
You can contact the IT3000 team using any of the methods to the right, or click on the button below to complete our contact form or find our address details.
We are IT3000, a Midlands and Southwest based IT managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
We work closely with customers from all industries, providing a wide range of services including IT support, cloud solutions, backup & DR, telephony, wi-fi & cabling, CCTV, connectivity solutions and web & application development.
This a great opportunity to join our growing team and help us to continue to provide our customers with a friendly, knowledgeable, and efficient service.
We are currently looking for an organised and enthusiastic individual to join our help desk team.
KEY DUTIES WILL INCLUDE:
Being the first contact with customers who need technical assistance via the phone or email.
Responding to queries via email or phone.
Logging, following up, and resolving customer’s support requests in a timely fashion.
Ensuring that we are adhering to the Service Level Agreement in place with our customers.
Providing technical assistance for customer support requests.
Configuring customer devices.
Essential Skills
Strong computer skills and the ability to troubleshoot and diagnose problems.
Experience with Microsoft 365.
Experience with Windows Server.
Excellent communication skills.
UK Driving Licence.
Job Details
Based at Leicester Head Office.
Permanent, full time.
Monday to Friday, 8am till 5pm.
Competitive Salary.
Job Benefits
22 days annual leave plus bank holidays.
Training – Increase your knowledge and experience with Microsoft Certifications.
Lifeworks – Get help and support with health, family, money, work and everything in between.
Retail Discount – Reward yourself with cashback and offers from top retail outlets such as Bose.
Send us your CV
We're thrilled that you're interested in joining our team.
To apply for a job with us, please submit your CV using the form below. Before submitting, make sure that your CV is up to date and showcases your relevant skills and experience for the position you're applying for.
Please note that we review all applications carefully and will only contact candidates who we feel have the qualifications and experience that meet our requirements.
Thank you for considering a career with us. We look forward to reviewing your application and potentially welcoming you to our team.
At IT3000 we are an ISO 9001 and ISO 27001 accredited Midlands and South West based IT support/ managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.