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Help desk engineer

Support Team

Location: Leicester

Position: Full Time

Salary: Competitive

We are IT3000, a Midlands and Southwest based IT managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.

We work closely with customers from all industries, providing a wide range of services including IT support, cloud solutions, backup & DR, telephony, wi-fi & cabling, CCTV, connectivity solutions and web & application development.

This a great opportunity to join our growing team and help us to continue to provide our customers with a friendly, knowledgeable, and efficient service.

We are currently looking for an organised and enthusiastic individual to join our help desk team.

KEY DUTIES WILL INCLUDE:

Being the first contact with customers who need technical assistance via the phone or email.
Responding to queries via email or phone.
Logging, following up, and resolving customer’s support requests in a timely fashion.
Ensuring that we are adhering to the Service Level Agreement in place with our customers.
Providing technical assistance for customer support requests.
Configuring customer devices.

Essential Skills

Strong computer skills and the ability to troubleshoot and diagnose problems.
Experience with Microsoft 365.
Experience with Windows Server.
Excellent communication skills.
UK Driving Licence.

Job Details

Based at Leicester Head Office.
Permanent, full time.
Monday to Friday, 8am till 5pm.
Competitive Salary.

Job Benefits

22 days annual leave plus bank holidays.
Training – Increase your knowledge and experience with Microsoft Certifications.
Lifeworks – Get help and support with health, family, money, work and everything in between.
Retail Discount – Reward yourself with cashback and offers from top retail outlets such as Bose.

Send us your CV

We're thrilled that you're interested in joining our team.

To apply for a job with us, please submit your CV using the form below. Before submitting, make sure that your CV is up to date and showcases your relevant skills and experience for the position you're applying for.

Please note that we review all applications carefully and will only contact candidates who we feel have the qualifications and experience that meet our requirements.

Thank you for considering a career with us. We look forward to reviewing your application and potentially welcoming you to our team.

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IT3000 Limited

At IT3000 we are an ISO 9001 and ISO 27001 accredited Midlands and South West based IT support/ managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
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IT3000 Limited, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ
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