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3CX Desktop App Security Alert

We were made aware at 5.30am this morning that the 3CX Desktop App had potentially been compromised.3CX have since confirmed their Electron Windows App shipped in Update 7, version numbers 18.12.407 & 18.12.416, includes a security issue.

They are still researching the matter and will provide a more in depth response later today.

What do you need to do?

Our engineers have been working on this since we were informed of the issue this morning, and if you are an IT3000 customer that has been affected you will be have been contacted by a member of the IT3000 support team.

If you can see that the 3CX Desktop App is installed on your device we recommend that you uninstall it.

If you are not an IT3000 customer think you may be affected and would like assistance, please give us a call to see how we can help.

What are 3CX doing?

3CX have confirmed that they are working on a new Windows App that is not affected by the issue, however we do not yet have a timeline of when this will be available.

There is no issue with the web client or mobile app and these can continue to be used as normal.

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At IT3000 we are an ISO 9001 and ISO 27001 accredited Midlands and South West based IT support/ managed services provider who specialise in providing IT support and services to organisations nationwide. Our extensive help desk team, as well as offices in Leicestershire and Dorset allow us to work with a wide variety of companies across the UK.
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